EMAIL

For general questions and comments hello@ancost.info

For PR inquiries hello@ancost.info

For returns return@ancost.info

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Note: Available Monday-Friday 9:00 17:00 CTE. Excluding Holidays and Weekends.

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ANCOST offers Klarna as a buy now and pay later option. Klarna provides customers with the opportunity to make payments as part of an interest free payment plan - paid in 3 automatic payments. Klarna also offers financing options for larger purchases.*Monthly financing through Klarna issued by WebBank, member FDIC.
If you're shopping, simply select Klarna as your payment option at checkout before you complete your purchase. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.

For more information about this service, please visit the Klarna website

Frequently asked questions about Pay later in 3 interest-free installments

Who is Klarna?

Klarna is a Swedish payment service provider that takes responsibility for your payment from start to finish. Klarna is the payment provider for more than 200,000 online stores. More than 100 million consumers worldwide have trusted Klarna to handle their payments securely.

How does this 3-installment, interest-free payment method work?

Paying later in 3 interest-free installments allows you to split the cost of your purchase into 3 payments of the same amount. Each installment will be automatically charged to the debit or credit card you entered at the time of payment. The first installment will be charged when Ancost confirms your order, while the other two payments are due in 30 and 60 days respectively. You can always keep track of your payment schedule in the Klarna app.

What are the requirements to qualify for the 3 installments interest-free payment?

You must be at least 18 years old and spend a minimum of 55€. Although this option is widely promoted, the 3-installment interest-free payment is subject to your financial situation. By opting for this payment, our assessment will not affect your credit rating.

Can I use Klarna's 3 installments at the same time on different purchases?

Yes, if Klarna 3 Installments appears when you go to pay online, then it is available. Each time you use Klarna 3 Installments, Klarna will check to see if you can use it again for each additional purchaseWhat does Klarna consider

When reviewing my application?

Klarna offers 3 Installment Payment based on a number of factors such as purchase amount, and previous order history. You can improve your chances of being offered 3 Installment Payment by making sure you provide your full name, your exact address details and arrange for shipping to your registered billing address. All orders are evaluated on an individual basis. Just because Klarna has accepted a previous payment does not mean that it will do so in the future and, in turn, if you are denied on one order it does not mean that the same will be true for all future orders.

What do I have to provide when I make a purchase?

If you want to make a purchase with Klarna using the Pay Later in 3 interest-free installments service, you will need to provide your cell phone number; your email address; your current billing address; and a debit or credit card. The mobile number is required in case we need to contact you. All communications will be sent to your email address. It is very important that you provide us with the correct details otherwise you will not receive your payment schedule or any updates on your order.

Will Klarna perform a credit check?

When you use the 3-installment payment, Klarna will perform a credit check. This means that Klarna will look at certain information on your credit report to decide whether to approve your purchase.

What payment options do I have with Klarna?

Payment will be automatically charged to the debit or credit card you entered at checkout. The first payment is taken when you confirm your order. The second and third installments are charged 30 and 60 days, respectively, after the first installment. You can always monitor the payment schedule in the Klarna application.

What happens if I cancel or return my order?

As soon as Ancost the refund will be reflected in the Klarna app immediately.

What happens if I don't pay my order on time?

The 3-installment payment is a credit product, which obligates you to make scheduled payments to Klarna. If Klarna receives payment on the scheduled due date, it will make a new automatic collection attempt seven days later. If this next payment attempt fails, Klarna will make a final collection attempt seven days later. In addition, you may continue to attempt to collect past due and current payments on subsequent due dates, or bill separately for the unpaid total. Klarna may also share information about late payments with credit reference agencies. This means that it will be difficult or more expensive to access credit products from Klarna or other lenders in the future. Full details can be found in Klarna's terms and conditions here.

What happens if I don't pay my order?

If you miss payments, you will be in default, as the 3 installment payment is a credit product. Klarna may share information about your late payments with credit reference agencies. This means that it may be difficult or more expensive to use Klarna's or other lenders' credit products in the future.

Klarna may also refer any debt to a collection agency. This agency will collect the debt on Klarna's behalf. In addition, if the debt is referred to a collection agency, Klarna will share this information with credit reference agencies.

Do I have to go to the Klarna website to check my payments?

You can view all of your Klarna purchases and your payment schedule on the Klarna app or by logging in to Klarna.com.

How does Klarna protect my payment information?

Klarna processes payment information securely. Card data is not transferred to Ancost, nor is it retained by Ancost. All transactions are conducted over secure connections using the industry's leading security protocols.

Can I pay before the due date?

Yes, just go to the Klarna app or log in to Klarna.com/ and pay whenever you want.

What happens to my payments after I make a return?

Once Ancost has received the refund (partial or full) and you have received confirmation of the refund, Klarna will send you an updated statement with an adjusted payment schedule if you have made a partial refund. In the case of a full refund, we will refund the collected payments and cancel any future scheduled payments. You can always check the status of your order in the Klarna app.

I have made a payment, but have not yet received my order.

In case you have not received your order, please contact Ancost via live chat or email to check when your order will be delivered. You can also contact Klarna customer service so that we can postpone the due date of your payment or suspend your order while you wait for your products to arrive.

I cancelled my order, how long will it take to receive a refund?

After the store has recorded your cancellation or return, the refund will be processed within 5-7 business days.

I have requested a refund, how will I receive it?

The refund will be issued to the debit or credit card you originally used when making the payment.

What happens to my account status when I have returned part of my order?

Once Ancost has received the return and Klarna has received confirmation from us, Klarna will refund any payments collected and cancel any payments scheduled for the future. You can always check the status of your order in the Klarna app.

I have not received an email with my account/payment status information.

You can log in to the Klarna app or www.klarna.com/, where you will find all your orders and payment schedule information.

I still have questions about payment, how can I contact Klarna?

You can visit the Klarna app or its customer service page to access a complete list of frequently asked questions. You can also contact the company through their chat or by phone, find all the information at www.klarna.com/.

To track your order please click here:

International express shipments with UPS 3-5 working days 25€

Returns will not be processed unless they go through our Returns Manager portal. If you have problems with the portal, please contact us at hello@ancost.info.

We only accept returns and exchanges for domestic orders within the European Union, Switzerland and the United Kingdom.

Returns are accepted within 14 days of receipt of delivery.

International orders are final sale only and cannot be returned or exchanged. ANCOST is not responsible for international shipments lost in transit.

Merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. ANCOST boxes are not to be used as shipping cartons.

Please note that return shipping charges will not be credited upon return.

Please ensure that your items are returned new, unworn and with all ANCOST and designer garment tags still attached. Returns that do not comply with our policy will not be accepted and will be returned to you.

Please allow up to 7 business days for your refund or exchange to be processed. You will receive an email confirmation when your return or exchange has been completed.

No price adjustments will be made for previous purchases.

All orders placed during sale periods and online promotions are final. No returns or exchanges are allowed. If merchandise is returned despite this policy, the items will be sent back to you.

To return unwanted items please visit our

Consult our size guide HERE

Due to the delicate nature of this fabric please take extra care with laundering and general wear, and in particular sharp objects which may damage the fabric. Please use a quality dry cleaning service. Inferior dry cleaning can damage certain aspects of this fabric if the care instruc- tions are not followed. To enhance the life of this garment please ensure you select your dry cleaner carefully.

DON’T WASH, DON’T BLEACH, DON’T STEAM IRON, DON’T TUMBLE DRY, DRY CLEANING

More information on care instructions: hello@ancost.info

Join our creative and ambitious team. Send your resume to hello@ancost.info

In accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (hereinafter, LOPD) and its implementing regulations, approved by Royal Decree 1720/2007, of 21 December (hereinafter, RLOPD), ANCOST informs the USER that the personal data provided at the time of registration, or any other data provided for access to some of the services of this WEBSITE will be included in files owned by ANCOST, based in Madrid, Spain, for the purpose of maintaining the contractual or commercial relationship established by ANCOST, or any other data provided in order to access some of the services of this WEBSITE will be incorporated into files owned by ANCOST, based in Madrid, Spain, for the purpose of maintaining the contractual or commercial relationship established between ANCOST and the USER; manage, administer, provide, expand and improve the services to which the user has decided to subscribe or register; adapt these services to improve their quality for the USER; design new services related to the previous ones; carry out statistical studies to design improvements in the services provided; send information about service updates; as well as sending, by traditional and electronic means, technical, operational and commercial information about the products and services offered by ANCOST currently and in the future.

The sending of personal data through the use of ANCOST's electronic forms or, where appropriate, e-mail messages, implies the express consent of the sender to the automated processing of the data for the purposes described above. The data on the contact form, if operational, are strictly necessary for ANCOST to be able to correctly deal with the request made by the USER.

The processing of personal data, as well as the sending of commercial communications by electronic means, are in accordance with the LOPD and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.

ANCOST does not use spamming techniques and will only process the data transmitted by the user through the electronic forms provided on this WEBSITE or e-mail messages.

The USER, for his part, guarantees that the personal data provided to ANCOST are truthful and is responsible for notifying ANCOST of any change in them.

ANCOST has adopted the necessary technical and organisational technical and organisational measures to guarantee the security of personal data and prevent its alteration, loss, processing or unauthorised access in accordance with the requirements of the RLOPD and endeavours to install other additional technical protection means and measures. However, the user must be aware that security measures on the Internet are not impregnable. If the USER wishes to express his/her refusal to the processing of his/her data for any of the purposes described above, he/she may do so at the time of registration by ticking the corresponding box, or by writing to ANCOST.

Likewise, the owner of the data may at any time exercise their rights of access, rectification, cancellation and opposition in accordance with data protection legislation.

The consent given by the USER for the processing of his/her personal data may be revoked at any time.

For any of the above actions, the USER may contact ANCOST at the e-mail address hello@ancost.info, indicating "Data Protection" as the reference and providing proof of identity.

This Legal Notice regulates the general conditions of access and use of the website accessible at ancost.es (hereinafter, the Website).

Use of the website implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice. Consequently, the user of the website must carefully read this Legal Notice each time he/she intends to use the website, as the text may be modified at the discretion of the owner of the website, or due to a change in legislation, prudence or business practice.

1.- OWNERSHIP OF THE WEBSITE.

Name of the owner: ANAYELI ACOSTA

NIF (DNI): 02591891K

Fiscal address: c/ Santa Engracia 50 28010 Madrid, Spain

E-mail: hello@ancost.info

2.- PURPOSE.

The website provides users with access to information and services provided to those persons or organisations interested in them.

3.- ACCESS AND USE OF THE WEBSITE.

3.1.- Free access and use of the website. Access to the website is free of charge for its users.

3.2.- User registration. In general, access to and use of the website does not require prior subscription or registration of the users of the same.

4.- CONTENTS OF THE WEBSITE.

The language used by the owner on the website will be Spanish. ancostcollection.com is not responsible for the non-comprehension or understanding of the language of the website by the user, or its consequences.

ancostcollection.com may modify the contents without prior notice, as well as delete and change these within the web, as the way in which they are accessed, without any justification and freely, not being responsible for the consequences that they may cause to users.

It is forbidden to use the contents of the website to promote, hire or disseminate advertising or information of its own or of third parties without the authorisation of ancostcollection.com, or to send advertising or information using the services or information made available to users, regardless of whether the use is free or not.

The links or hyperlinks that third parties incorporate on their websites, directed to this website, will be for the opening of the full website, and may not state, directly or indirectly, false, inaccurate or misleading, nor engage in unfair or unlawful actions against ancostcollection.com

LIMITATION OF LIABILITY.

Both access to the website and the non-consensual use that may be made of the information contained therein is the sole responsibility of the user. ancostcollection.com not liable for any consequence or damage that may arise from such access or use. ancostcollection.com not responsible for security errors that may occur or damage that may be caused to the user's computer system (hardware and software), or files or documents stored therein, as a result of:

The presence of a virus in the user's computer used to connect to the services and contents of the website.

A malfunction of the browser.

And / or the use of outdated versions of it.

ancostcollection.com is not responsible for the reliability and speed of the hyperlinks that are incorporated into the web for the opening of others. ancostcollection.com does not guarantee the usefulness of these links, nor is it responsible for the content or services that the user can access through these links, or the proper functioning of these websites.

ancostcollection.com will not be responsible for viruses or other computer programs that damage or may damage the computer systems or equipment of users to access its website or other websites that have been accessed through links on this website.

6.- USE OF "COOKIE" TECHNOLOGY.

The website uses cookies, which respects at all times the confidentiality and privacy of the same.

7.- INTELLECTUAL AND INDUSTRIAL PROPERTY.

They are owned by ancostcollection.com, all rights of intellectual property of the website and the content it contains. Any use of the website or its contents must be exclusively private.

It is reserved exclusively to ancostcollection.com, any other use involving copying, reproduction, distribution, processing, public communication or any other similar action, all or part of the contents of the website, so that no user may carry out these actions without the prior written permission of ancostcollection.com.

8.- APPLICABLE LAW AND COMPETENT JURISDICTION.

This Legal Notice shall be interpreted and governed in accordance with Spanish law. ancostcollection.com and users, expressly waiving any other jurisdiction that may apply, submit to the courts and tribunals of the domicile of the user for any dispute that may arise from access or use of the website. In the event that the user is domiciled outside Spain, ancostcollection.com and the user, expressly waiving any other jurisdiction, submit to the courts and tribunals of the domicile of Madrid.