For general questions and comments firstname.lastname@example.org
For PR inquiries email@example.com
For returns firstname.lastname@example.org
For help and support https://ancost.es/?show_chat
Note: Available Monday-Friday 9:00 17:00 CTE. Excluding Holidays and Weekends.
It can take up to two hours for the email to arrive in your inbox. Check your spam folder in case it is there. If you still do not receive it, please email us at email@example.com we will help you as soon as possible and inform you about the status of your order.
The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.
The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. In certain circumstances, preorder dates are subject to change. Please note that your card will be charged fully when a preorder is placed. This is the only way we can allocate the item to you.
Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at firstname.lastname@example.org and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong style, wrong color, or wrong size was placed.
Unfortunately, we can't support exchanges at this time. We recommend placing a new order and returning the other item using our quick and easy returns link HERE.
Most orders shipped within the United States can be returned within 14 days of receipt.
You can visit this link to view our return policy and return your order. The return shipping amount will be deducted from your refund.
Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.
All international orders are considered final sale and are not eligible for returns or exchanges at this time.
Authentic ANCOST products are available on our website (ANCOST.ES) and at our stockist's locations. Please contact Customer Service for specific inquiries.
Our company does not offer merchandise for sale through individuals, flea markets, unauthorized retail locations, or at auctions.
ANCOST DOES NOT ACCEPT EXCHANGES ON SALES.
KLARNA PAYMENT OPTION
ANCOST offers Klarna as a buy now and pay later option. Klarna provides customers with the opportunity to make payments as part of an interest free payment plan - paid in 3 automatic payments. Klarna also offers financing options for larger purchases.*Monthly financing through Klarna issued by WebBank, member FDIC.
If you're shopping, simply select Klarna as your payment option at checkout before you complete your purchase. You will be redirected to the Klarna portal where you can either login with an existing Klarna account or create a new one.
For more information about this service, please visit the Klarna website
Frequently asked questions about Pay later in 3 interest-free installments
Who is Klarna?
Klarna is a Swedish payment service provider that takes responsibility for your payment from start to finish. Klarna is the payment provider for more than 200,000 online stores. More than 100 million consumers worldwide have trusted Klarna to handle their payments securely.
How does this 3-installment, interest-free payment method work?
Paying later in 3 interest-free installments allows you to split the cost of your purchase into 3 payments of the same amount. Each installment will be automatically charged to the debit or credit card you entered at the time of payment. The first installment will be charged when Ancost confirms your order, while the other two payments are due in 30 and 60 days respectively. You can always keep track of your payment schedule in the Klarna app.
What are the requirements to qualify for the 3 installments interest-free payment?
You must be at least 18 years old and spend a minimum of 55€. Although this option is widely promoted, the 3-installment interest-free payment is subject to your financial situation. By opting for this payment, our assessment will not affect your credit rating.
Can I use Klarna's 3 installments at the same time on different purchases?
Yes, if Klarna 3 Installments appears when you go to pay online, then it is available. Each time you use Klarna 3 Installments, Klarna will check to see if you can use it again for each additional purchaseWhat does Klarna consider
When reviewing my application?
Klarna offers 3 Installment Payment based on a number of factors such as purchase amount, and previous order history. You can improve your chances of being offered 3 Installment Payment by making sure you provide your full name, your exact address details and arrange for shipping to your registered billing address. All orders are evaluated on an individual basis. Just because Klarna has accepted a previous payment does not mean that it will do so in the future and, in turn, if you are denied on one order it does not mean that the same will be true for all future orders.
What do I have to provide when I make a purchase?
If you want to make a purchase with Klarna using the Pay Later in 3 interest-free installments service, you will need to provide your cell phone number; your email address; your current billing address; and a debit or credit card. The mobile number is required in case we need to contact you. All communications will be sent to your email address. It is very important that you provide us with the correct details otherwise you will not receive your payment schedule or any updates on your order.
Will Klarna perform a credit check?
When you use the 3-installment payment, Klarna will perform a credit check. This means that Klarna will look at certain information on your credit report to decide whether to approve your purchase.
What payment options do I have with Klarna?
Payment will be automatically charged to the debit or credit card you entered at checkout. The first payment is taken when you confirm your order. The second and third installments are charged 30 and 60 days, respectively, after the first installment. You can always monitor the payment schedule in the Klarna application.
What happens if I cancel or return my order?
As soon as Ancost the refund will be reflected in the Klarna app immediately.
What happens if I don't pay my order on time?
The 3-installment payment is a credit product, which obligates you to make scheduled payments to Klarna. If Klarna receives payment on the scheduled due date, it will make a new automatic collection attempt seven days later. If this next payment attempt fails, Klarna will make a final collection attempt seven days later. In addition, you may continue to attempt to collect past due and current payments on subsequent due dates, or bill separately for the unpaid total. Klarna may also share information about late payments with credit reference agencies. This means that it will be difficult or more expensive to access credit products from Klarna or other lenders in the future. Full details can be found in Klarna's terms and conditions here.
What happens if I don't pay my order?
If you miss payments, you will be in default, as the 3 installment payment is a credit product. Klarna may share information about your late payments with credit reference agencies. This means that it may be difficult or more expensive to use Klarna's or other lenders' credit products in the future.
Klarna may also refer any debt to a collection agency. This agency will collect the debt on Klarna's behalf. In addition, if the debt is referred to a collection agency, Klarna will share this information with credit reference agencies.
Do I have to go to the Klarna website to check my payments?
You can view all of your Klarna purchases and your payment schedule on the Klarna app or by logging in to Klarna.com.
How does Klarna protect my payment information?
Klarna processes payment information securely. Card data is not transferred to Ancost, nor is it retained by Ancost. All transactions are conducted over secure connections using the industry's leading security protocols.
Can I pay before the due date?
Yes, just go to the Klarna app or log in to Klarna.com/ and pay whenever you want.
What happens to my payments after I make a return?
Once Ancost has received the refund (partial or full) and you have received confirmation of the refund, Klarna will send you an updated statement with an adjusted payment schedule if you have made a partial refund. In the case of a full refund, we will refund the collected payments and cancel any future scheduled payments. You can always check the status of your order in the Klarna app.
I have made a payment, but have not yet received my order.
In case you have not received your order, please contact Ancost via live chat or email to check when your order will be delivered. You can also contact Klarna customer service so that we can postpone the due date of your payment or suspend your order while you wait for your products to arrive.
I cancelled my order, how long will it take to receive a refund?
After the store has recorded your cancellation or return, the refund will be processed within 5-7 business days.
I have requested a refund, how will I receive it?
The refund will be issued to the debit or credit card you originally used when making the payment.
What happens to my account status when I have returned part of my order?
Once Ancost has received the return and Klarna has received confirmation from us, Klarna will refund any payments collected and cancel any payments scheduled for the future. You can always check the status of your order in the Klarna app.
I have not received an email with my account/payment status information.
You can log in to the Klarna app or www.klarna.com/, where you will find all your orders and payment schedule information.
I still have questions about payment, how can I contact Klarna?
You can visit the Klarna app or its customer service page to access a complete list of frequently asked questions. You can also contact the company through their chat or by phone, find all the information at www.klarna.com/.
TRACK MY ORDER
To track your order please click here:
SHIPPING AND DELIVERY
1-3 DAYS FREE EXPRESS DELIVERIES IN EUROPE ORDERS OVER 90€
Your order will be prepared within 24-48 hours of purchase.
Shipped from Madrid, Spain
Duties and Taxes may vary: EXTRA CHARGES MAY APPLY OUTSIDE OF EUROPE
Q: HOW FAST IS YOUR SHIPPING?
Most of our orders are shipped 1-2 days after purchase, depending on availability and credit check. Once your order is shipped, we estimate that you will receive it within 1-3 business days from the date of shipment.
Shipping times may vary, but please be assured that we will do our best to get your order to you as soon as possible.
Please note that international shipments will arrive 2-3 days later than normal. We reserve the right to cancel orders due to worldwide shipping restrictions. Customer service will notify you if this cancellation occurs. Shipping charges are non-refundable. We cannot ship to P.O. Boxes or military addresses. ANCOST is not responsible for packages once they have been scanned and delivered.
Q: HOW LONG DOES EUROPE SHIPPING TAKE?
We do not ship on weekends or holidays, and we do not deliver on Saturdays. All orders over €190.00 will require a signature upon delivery. Once your package has been signed for and delivered, Cult Gaia is not responsible for theft or damage. If you choose to waive the signature, your package will only be insured during transit, and the customer will assume responsibility at the time of delivery.
Q: HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
Orders placed before noon PST will generally ship 2-5 business day via UPS Express. If you need to place an order for rush shipment please contact us at email@example.com. If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email.
Q: HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
The prices shown on our website do not include taxes and duties.
Once your order is shipped, the carrier will invoice you for payment of all import duties, customs and local sales taxes levied by the destination country.
Currently, all international orders are FINAL SALE and cannot be returned or exchanged. ANCOST is not responsible for international shipments lost in transit.
Q: CAN I CHANGE MY SHIPPING METHOD?
Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.
Free express shipping on all orders within 1-2 working days.
Free express shipping 1-3 business days on orders over 160€
Orders under 160€ express shipping 1-3 working days cost 12,90€
Free express shipping 1-3 business days on orders over 160€
Orders under 160€ express shipping 1-3 working days cost 15,90€
International express shipments with UPS 3-5 working days 25€
RETURN AND REFUND POLICY
Returns will not be processed unless they go through our Returns Manager portal. If you have problems with the portal, please contact us at firstname.lastname@example.org.
We only accept returns and exchanges for domestic orders within the European Union, Switzerland and the United Kingdom.
Returns are accepted within 14 days of receipt of delivery.
International orders are final sale only and cannot be returned or exchanged. ANCOST is not responsible for international shipments lost in transit.
Merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. ANCOST boxes are not to be used as shipping cartons.
Please note that return shipping charges will not be credited upon return.
Please ensure that your items are returned new, unworn and with all ANCOST and designer garment tags still attached. Returns that do not comply with our policy will not be accepted and will be returned to you.
Please allow up to 7 business days for your refund or exchange to be processed. You will receive an email confirmation when your return or exchange has been completed.
No price adjustments will be made for previous purchases.
All orders placed during sale periods and online promotions are final. No returns or exchanges are allowed. If merchandise is returned despite this policy, the items will be sent back to you.
RETURN MY ORDER
To return unwanted items please visit our
Due to the delicate nature of this fabric please take extra care with laundering and general wear, and in particular sharp objects which may damage the fabric. Please use a quality dry cleaning service. Inferior dry cleaning can damage certain aspects of this fabric if the care instruc- tions are not followed. To enhance the life of this garment please ensure you select your dry cleaner carefully.
DON’T WASH, DON’T BLEACH, DON’T STEAM IRON, DON’T TUMBLE DRY, DRY CLEANING
More information on care instructions: email@example.com
Join our creative and ambitious team. Send your resume to firstname.lastname@example.org
In accordance with the provisions of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (hereinafter, LOPD) and its implementing regulations, approved by Royal Decree 1720/2007, of 21 December (hereinafter, RLOPD), ANCOST informs the USER that the personal data provided at the time of registration, or any other data provided for access to some of the services of this WEBSITE will be included in files owned by ANCOST, based in Madrid, Spain, for the purpose of maintaining the contractual or commercial relationship established by ANCOST, or any other data provided in order to access some of the services of this WEBSITE will be incorporated into files owned by ANCOST, based in Madrid, Spain, for the purpose of maintaining the contractual or commercial relationship established between ANCOST and the USER; manage, administer, provide, expand and improve the services to which the user has decided to subscribe or register; adapt these services to improve their quality for the USER; design new services related to the previous ones; carry out statistical studies to design improvements in the services provided; send information about service updates; as well as sending, by traditional and electronic means, technical, operational and commercial information about the products and services offered by ANCOST currently and in the future.
The sending of personal data through the use of ANCOST's electronic forms or, where appropriate, e-mail messages, implies the express consent of the sender to the automated processing of the data for the purposes described above. The data on the contact form, if operational, are strictly necessary for ANCOST to be able to correctly deal with the request made by the USER.
The processing of personal data, as well as the sending of commercial communications by electronic means, are in accordance with the LOPD and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
ANCOST does not use spamming techniques and will only process the data transmitted by the user through the electronic forms provided on this WEBSITE or e-mail messages.
The USER, for his part, guarantees that the personal data provided to ANCOST are truthful and is responsible for notifying ANCOST of any change in them.
ANCOST has adopted the necessary technical and organisational technical and organisational measures to guarantee the security of personal data and prevent its alteration, loss, processing or unauthorised access in accordance with the requirements of the RLOPD and endeavours to install other additional technical protection means and measures. However, the user must be aware that security measures on the Internet are not impregnable. If the USER wishes to express his/her refusal to the processing of his/her data for any of the purposes described above, he/she may do so at the time of registration by ticking the corresponding box, or by writing to ANCOST.
Likewise, the owner of the data may at any time exercise their rights of access, rectification, cancellation and opposition in accordance with data protection legislation.
The consent given by the USER for the processing of his/her personal data may be revoked at any time.
For any of the above actions, the USER may contact ANCOST at the e-mail address email@example.com, indicating "Data Protection" as the reference and providing proof of identity.
This Legal Notice regulates the general conditions of access and use of the website accessible at ancost.es (hereinafter, the Website).
Use of the website implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice. Consequently, the user of the website must carefully read this Legal Notice each time he/she intends to use the website, as the text may be modified at the discretion of the owner of the website, or due to a change in legislation, prudence or business practice.
1.- OWNERSHIP OF THE WEBSITE.
Name of the owner: ANAYELI ACOSTA
NIF (DNI): 02591891K
Fiscal address: c/ Santa Engracia 50 28010 Madrid, Spain
The website provides users with access to information and services provided to those persons or organisations interested in them.
3.- ACCESS AND USE OF THE WEBSITE.
3.1.- Free access and use of the website. Access to the website is free of charge for its users.
3.2.- User registration. In general, access to and use of the website does not require prior subscription or registration of the users of the same.
4.- CONTENTS OF THE WEBSITE.
The language used by the owner on the website will be Spanish. ancostcollection.com is not responsible for the non-comprehension or understanding of the language of the website by the user, or its consequences.
ancostcollection.com may modify the contents without prior notice, as well as delete and change these within the web, as the way in which they are accessed, without any justification and freely, not being responsible for the consequences that they may cause to users.
It is forbidden to use the contents of the website to promote, hire or disseminate advertising or information of its own or of third parties without the authorisation of ancostcollection.com, or to send advertising or information using the services or information made available to users, regardless of whether the use is free or not.
The links or hyperlinks that third parties incorporate on their websites, directed to this website, will be for the opening of the full website, and may not state, directly or indirectly, false, inaccurate or misleading, nor engage in unfair or unlawful actions against ancostcollection.com
LIMITATION OF LIABILITY.
Both access to the website and the non-consensual use that may be made of the information contained therein is the sole responsibility of the user. ancostcollection.com not liable for any consequence or damage that may arise from such access or use. ancostcollection.com not responsible for security errors that may occur or damage that may be caused to the user's computer system (hardware and software), or files or documents stored therein, as a result of:
The presence of a virus in the user's computer used to connect to the services and contents of the website.
A malfunction of the browser.
And / or the use of outdated versions of it.
ancostcollection.com is not responsible for the reliability and speed of the hyperlinks that are incorporated into the web for the opening of others. ancostcollection.com does not guarantee the usefulness of these links, nor is it responsible for the content or services that the user can access through these links, or the proper functioning of these websites.
ancostcollection.com will not be responsible for viruses or other computer programs that damage or may damage the computer systems or equipment of users to access its website or other websites that have been accessed through links on this website.
6.- USE OF "COOKIE" TECHNOLOGY.
7.- INTELLECTUAL AND INDUSTRIAL PROPERTY.
They are owned by ancostcollection.com, all rights of intellectual property of the website and the content it contains. Any use of the website or its contents must be exclusively private.
It is reserved exclusively to ancostcollection.com, any other use involving copying, reproduction, distribution, processing, public communication or any other similar action, all or part of the contents of the website, so that no user may carry out these actions without the prior written permission of ancostcollection.com.
8.- APPLICABLE LAW AND COMPETENT JURISDICTION.
This Legal Notice shall be interpreted and governed in accordance with Spanish law. ancostcollection.com and users, expressly waiving any other jurisdiction that may apply, submit to the courts and tribunals of the domicile of the user for any dispute that may arise from access or use of the website. In the event that the user is domiciled outside Spain, ancostcollection.com and the user, expressly waiving any other jurisdiction, submit to the courts and tribunals of the domicile of Madrid.